Privacy

Privacy statement

1.

AXA ART Versicherung AG is part of the AXA Group of companies, which takes your privacy very seriously. The Privacy Policy tells you, in broad terms, how we use personal information that we collect from your use of the domain https://www.axa-art.com (the “Website”) and all sub domains of the Website.

2.

The Privacy and Cookie Policies and the Terms and Conditions of Use (together the “Terms and Conditions”) apply to your use of the Website. If you do not agree with the Terms and Conditions, then please refrain from accessing or using the Website.

3.

Any personal information you supply to AXA ART via the Website (and by other means) will be treated in accordance with the Data Protection Act 1998 and other legislation intended to protect your personal information and privacy.

4.

AXA ART may amend the Privacy Policy at any time. You are expected to check this page from time to time to take notice of any changes we make as they are binding on you.

5.

The Website may have links to other websites within the AXA Group of companies and to third parties. Each website will contain their own privacy policy which may be more specific to their business. AXA ART recommends that you check the policy if you visit their website as well as their terms and conditions.

6.

The personal information AXA ART collects through the Website may include details such as your name, address, e-mail address, telephone number, and employer details.

7.

Personal information is collected by AXA ART on the Website:

via enquiry;

  • through web analytics tags; and
  • when you provide details to us either online or offline.
  • We may use cookies or similar technologies to collect website usage information. For further information please see the Cookie Policy. In addition we may collect IP addresses via a web analytics package.

8.

We may use the information we collect to send you information about our products and services and any other services described in our Website, as requested by you. We may also use the information we collect for analytical purposes and to assist us in improving our processes, products and services. We will also use information collected to safe-guard against fraud and money laundering. We are required to report details of some suspicious activities to the Serious Organised Crime Agency (“SOCA”).

9.

AXA ART will take all reasonable steps to ensure that any personal data that you provide via the Website is kept secure. However, because of the nature of the Internet, and the fact that it is not a secure system, AXA ART cannot and does not guarantee that personal information you provide will not be intercepted by others. Transmission of data via the Website is carried out at your own risk.

10.

Any personal information you supply to AXA ART via the Website will be treated in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications Regulations 2003.

11.

If you believe that there may be an error in any of the information that you have submitted via the Website, please email: info@axa-art.com We will review your records as soon as possible.

12.

The Website may contain links to other websites which are outside our control and are not covered by this Privacy Policy. If you access other websites using the links provided, the operators of these websites may collect information from you which will be used by them in accordance with their privacy policy which may differ from ours.

13.

We do not intentionally collect any information via the Website from children under 16 years of age and shall delete the details of such users when a parent or guardian notifies us that any details have been obtained from the child.

14.

AXA is the first insurance Group to have approved Binding Corporate Rules (BCR), an internationally recognized standard providing adequate protection of personal data in multinational companies, and is in the process of implementing them. These rules were reviewed and approved by 16 data protection authorities across Europe. BCR are a data privacy contractual framework setting minimum measures for the protection of personal data (data of customers, employees, and other stakeholders) obtained in the course of business when such data is transferred in multinational companies.

Cookie policy

What cookies are

1.

Cookies are tiny data files that some websites place on your computer or other devices when you visit. They are used by many website owners, including AXA ART. Cookies are linked to the machine you use to visit our site and not to you as an individual. Unless you login or provide personal data through your use of this website, no personal information is collected.

2.

Cookies are commonly used by websites to remember some aspect of your current or previous visit. This could include things like the choices you have made or preferences you have chosen during your visit. Websites commonly do this in order to improve or tailor your current and future visits to that site or other related sites.

3.

One example may be when you visit a site that you have been to before, that site may use a cookie to check what information you have looked at previously to get an idea of the topics that may be of interest to you.

4.

The information stored in a cookie can only be read by the website that placed the cookie or other sites that it has agreed to share information with.

5.

Our policy is to use cookies only to improve the way we do business with you or when they are essential to the way the site works.

6.

The types of activities we may use cookies for are to:

store details that help you to manage accounts and policies online, such as user login details

find out how people use our sites, such as how often they visit, which pages they go to, and which links they click on, so that we can improve our sites

help us to provide relevant information, such as details of products, services and other information that you may be interested in

store information about which media players you use so that any video content appears correctly.

7.

Whenever possible, we will list the cookies used on our websites. For a list of all the cookies on our site, please see our detailed report of the cookies on our Website.

8.

You can turn off cookies in your browser settings. If you do turn them off, it is important to remember that you may not be able to use all of the services on our website.

9.

You can find out more about turning off cookies at the independent website allaboutcookies.org

10.

You may choose not to have a unique web analytics cookie identification number assigned to your computer to avoid the aggregation and analysis of data collected on this website.

Details on how we use cookies

The different types of cookies we use

1.

We use two types of cookies:

Session cookies – these are cookies that are only stored while you are visiting the site
Persistent cookies – these are cookies that are stored until an expiry date set by the website or in your browser.

The different owners of cookies on our websites

2.

Some of the cookies on our websites have been set by third parties. These cookies include those where:

  • we show third-party content,
  • a third party is providing a service, such as analysing the pages that visitors to our sites view or
  • a third party is measuring the effectiveness of advertising links to or from our sites.

3.

Third parties are responsible for any cookies they set. We cannot control these cookies.

Cookies used for transactions and forms

4.

Some of our pages contain transaction areas, such as enquiry forms. These areas all need cookies to function. We’ve listed the cookies that we standardly use in our detailed table. From time to time, we may include short-term surveys, comparisons and other temporary features on our site that could use cookies. If we do this, we’ll always try to make sure that we list the cookies that are used, but this may not always be possible given the short-term nature of these features.

Detailed report of the cookies on our websites

5.

At AXA ART we are committed to protecting your privacy and security and we are currently working towards ensuring that we meet the new regulations on cookies in full.

6.

As part of this work, we asked a specialist independent organisation to audit the use of cookies on our websites. The following information gives details of what the most recent audit on 24 February 2012 found.

Summary of cookies used

7

.Session cookies set by us 1
Session cookies set by third parties 2
Persistent cookies set by us 2
Persistent cookies set by third parties 0
JavaScript code that could set cookies
(Captured below only of cookies are set) 0
Flash files that could set cookies 0

Full details of cookies used

8.

Names of cookies: COOKIE_SUPPORT, GUEST_LANGUAGE_ID
Set by: AXA ART Versicherung AG
Type of cookies: Persistent
Level of privacy/tracking: Low

Names of cookies: JSESSIONID, LFR_SESSION_STATE_20159, X-Mapping-cjciacgd
Set by: AXA ART Versicherung AG.
Type of cookies: Session
Level of privacy/tracking: Low

Further questions about our use of cookies

9.

If you have any questions about specific cookies or our Cookie Policy, please email us at info@axa-art.co.uk

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