Privacy

PRIVACY POLICY

This Privacy Policy tells you what data we collect, why we collect it and what we do with it. You can also find information on the controls you have to manage your data within these pages.

This privacy policy applies to both AXA ART Insurance UK SE and AXA ART Europe Limited.

 

Contents

1.                       General                                                                                                                                                   

2.                       Our Privacy Principles                                                                                                          

3.                       How do we collect your personal information?                                                           

4.                       What personal information do we collect?                                                      

5.                       How do we use your personal information?                                                                 

6.                       Who do we share your personal information with?                                                    

7.                       How long do we keep records for?                                                                                  

8.                       Your rights                                                                                                                              

9.                       Download a copy of the Privacy Policy                                                                           

10.                   Cookie Policy                                                                                                                         

 

Date:                    May 2018

Version:               v2018.1

 

1.        General

The AXA ART Group is committed to ensuring your privacy and personal information is protected. The document that referred you to this notice (for example, your insurance policy) will set out details of the AXA ART company that is processing your personal information; it is the data controller of your personal information and is responsible for complying with data protection laws. For the purpose of this Privacy Policy, references to “we” or “us” or “our” shall refer to that AXA ART company.

 

It is important that you read this Privacy Policy and, if you are a customer, show it to anyone else who is insured under your policy of insurance. Please also make sure that anyone else who is insured under your policy has given you consent to act on their behalf in providing their personal information to us.

 

By providing your personal information or the personal information of someone included in your policy, you acknowledge that we may use it only in the ways set out in this Privacy Policy. We may provide you with further notices highlighting certain uses we wish to make of your personal information.

 

From time to time we may need to make changes to this Privacy Policy, for example as the result of government regulation, new technologies, or other developments in data protection laws or privacy generally. We encourage you to review periodically the AXA ART website to see the most up to date Privacy Policy.

 

Company information

References to “AXA ART”, “us”, “our” and “we” mean AXA ART Insurance UK SE and AXA ART Europe Limited. More information about AXA ART can be found at www.AXA-ART.com/uk

 

Legislation

All personal information we gather will be processed in accordance with all applicable data protection laws and principles, in particular the EU General Data Protection Regulation.

 

Queries and complaints

If you are unhappy with the way we have handled your personal information and wish to complain or if you simply want further information about the way your personal information will be used, please contact us by any of the following options:

 

In writing:

Data Protection Officer

AXA ART Insurance UK SE / AXA ART Europe Limited

Marlow House

1A Lloyd’s Avenue

London

EC3N 3AA                                                       

 

By email: compliance@axa-art.co.uk

 

You also have the right to lodge a complaint with the Information Commissioner’s Officer (ICO). To contact the ICO, please use the following details:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF                                                          

 

Email: https://ico.org.uk/global/contact-us/email/

Website: https://ico.org.uk/

Tel: 0303 123 1113 (local rate)

 

Please note that we will take all appropriate steps to keep your personal information safe. In the unlikely event that we have a security breach, we will notify you without undue delay about the circumstances of the incident in accordance with our legal obligations.

 

2.        Our Privacy Principles

When we collect and process your personal information, we ensure we look after it properly and process it in accordance with our privacy principles set out below, keep it safe and will never sell it.

 

a)        Personal information you provide is processed fairly, lawfully and in a transparent manner.

b)        Personal information you provide is collected for a specific purpose and is not processed in a way which is incompatible with the purpose for which AXA ART collected it.

c)         Your personal information is adequate, relevant and limited to what is necessary in relation to the purpose for which it is processed.

d)        Your personal information is kept accurate and, where necessary, kept up to date.

e)        Your personal information is kept no longer than is necessary for the purpose for which the personal information is collected and processed.

f)          We will take appropriate steps to keep your personal information secure.

g)        Your personal information is processed in accordance with your rights.

h)        We will only transfer your personal information to another country or an international organisation outside the European Economic Area (EEA) where we have taken the required steps to ensure that your personal information is protected. Such steps may include placing the party we are transferring information to under contractual obligations to protect it to adequate standards.

i)           AXA ART does not sell your personal information and we also do not permit the selling of customer data by companies who provide a service to us.

 

3.        How do we collect your personal information?

The personal information we require about you (and, if applicable, other people insured under your policy of insurance) will be gathered and stored as set out in this Privacy Policy. Whilst there are a number of ways we collect your personal information, the two main ways are things you tell us (which could include what you have written on an application form) or things we ask other organisations to share with us.

If you are a broker or business partner we may also collect your personal information from our day to day business activities with you, business referrals and your attendance at events.

The categories of personal data that we gather are listed in Section 4 ‘What personal information do we collect?’ below.

 

In order to gather the personal information we require about you, we may:

a)        obtain personal information directly from you or anybody else insured under your policy of insurance, your broker (or other representative), our agents, other insurance companies, and third parties who provide premium financing;

b)        obtain personal information from third parties involved in an incident in which you and/or anybody insured under your policy of insurance are involved, including (without limitation) other drivers, passengers of your or any other vehicle, pedestrians, witnesses, neighbours, other insurance companies, solicitors representing any third party (whether in civil or, where applicable, criminal proceedings), any other expert appointed by a third party, or any other relevant person involved in the claims process;

c)         carry out searches, whether online (via websites with publicly available information and various industry websites), through various media outlets (including, without limitation, newspapers, television and radio) or otherwise (including, without limitation, government or industry registers);

d)        carry out credit, anti-money laundering and sanction list searches, usually through a third party;

e)        obtain personal data from medical professionals and hospitals, the emergency services, such as the police, and any other relevant investigatory body or authority (in limited, mainly claims related, circumstances);

f)          if you are a broker or business partner, obtain personal information from our day to day business activities with you, business referrals and your attendance at events; and

g)        collect personal information via cookies. You can find out more about this in Section 10 ‘Cookie Policy’.

 

It is important that the information you give us is correct. You have a legal obligation to take reasonable care not to provide us with inaccurate, incorrect or incomplete information. If this happens we have certain legal rights which may include avoidance of the contract of insurance and refusal of all claims if you are a customer. As a result, you may also find it difficult to arrange this type of insurance in the future.

 

4.        What personal information do we collect?

We need to collect many categories of personal information (about you and other parties) for the purposes set out in the Privacy Policy. The exact categories may change from time to time. However we feel that it is important that you know what types of information that we gather and use. Therefore the category headings and types of data collected set out below are non-exhaustive and only indicative of the information we may hold about you and information listed in one heading may be used in relation to activities carried out under another heading.

 

Category

 

Types of Personal Information Collected

  • Information about you and policy information

Name, address, date of birth, contact details, identification information such as utility bills, national insurance number, passport and drivers licence, employment details, information about the nature of your business and commercial assets, details of other persons included on the policy where they are named on the policy and the relationship to you, financial information such as bank details and credit card details, renewal dates of policies with other insurers, information relevant to your insurance policy (such as details about your vehicle, property, previous policies or claims, premium etc.), driving history, claims history and details of any relevant claims, details of any criminal convictions, disqualifications and penalty point information, health information, travel plans, destination, planned activities and dates of travel.

 

  • Information obtained from sources other than you or your broker (or other representative)

Precise address look up, geocoding information, web usage information, IP address, information obtained through the use of cookies, information obtained from various media outlets, social media and other publicly available information, for example from Companies House or the Financial Services register.

 

  • Claims information

The circumstances of an incident, details of damaged property, estimate costs, payments, recoveries, details of services provided to you (home repair etc.), information relevant to your claim or your involvement in the matter giving rise to a claim, health information (any injuries resulting from incidents, any relevant pre-existing health conditions and subsequent injuries), criminal conviction information (where it results from or exists prior to an incident), photographic evidence and CCTV footage.

 

5.        How do we use your personal information?

If you are a customer we mainly use your personal information so that we can provide a quote, set up, administer and manage your policy, including carrying out a risk survey, and to assess and pay claims as part of an insurance contract. However, there are a number of other reasons why we use your personal information; please see below for a more detailed list of how we use your personal information.

 

If you are a broker or business partner we mainly use your personal information for day to day business activities with you and to provide you with information relevant to our services in accordance with our marketing strategy, including a periodic newsletter, and invitations to events.

 

We may process your personal information for a number of different purposes. Under data protection laws we need a reason to use and process your personal information and this is called a legal ground. We have set out below the main reasons why we process your personal information and the applicable circumstances when we will do so. When the personal information we process about you is classed as sensitive personal information (known as ‘Special Categories’) (such as details about your health or criminal offences) we must have an additional legal ground for such processing, or where appropriate, we apply a specific exemption for insurance purposes.

 

a) Processing is necessary in order for us to provide a quote on your insurance policy and services, such as assessing your application and setting you up as a policyholder, administering and managing your insurance policy, providing all related services including a risk survey, investigating or handling claims made by or against you or anybody insured under your policy of insurance, paying claims and communicating with you. In these circumstances, if you do not provide such information, we will be unable to offer you a policy or process your claim.

 

Legal grounds:

·           the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract (including a quote that is not taken up);

·           the processing is necessary for compliance with a legal obligation to which we are subject; and

·           the processing is necessary for the purpose of the legitimate interests pursued by us or by a third party. Our legitimate interest is to use your personal information to administer your insurance policy, handle claims and make certain types of payment that are not required by law or contract.

 

b) To verify your (or your authorised representative’s) identity in any interaction between us and you (or your authorised representative), whether in person, on the telephone, online, or where necessary in any other circumstances

Legal ground:

·           the processing is necessary for compliance with a legal obligation to which we are subject.

 

c) To assess your insurance needs and to assess the nature and level of the risk associated with your proposed insurance policy to determine your eligibility and (if you are eligible) your premium.

Legal ground:

·           the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract (including a quote that is not taken up).

 

d) Where we have a legal or regulatory obligation to use such personal information, for example with our regulators, the German Federal Financial Supervisory Authority (BaFin) and the Financial Conduct Authority (FCA), and our data protection regulator, the Information Commissioner’s Office (ICO.

Legal grounds:

·             the processing is necessary for compliance with a legal obligation to which we are subject.

 

e) Where we need to use your personal information to establish, exercise or defend our legal rights, for example when we are faced with any legal claims or where we want to pursue any legal claims ourselves.

Legal grounds:

·             the processing is necessary for compliance with a legal obligation to which we are subject;

·             the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract; and

·             processing is necessary in order to protect your vital interests.

 

f) For the detection and prevention of fraud, money laundering and other offences and to assist the police or any other authorised investigatory body or authority with any inquiries or investigations. Where permitted by law we also work with and share data with various bodies including other insurers, anti-fraud bodies and law enforcement agencies to help prevent fraudulent behaviour. In some cases we are required by law to report details of certain criminal activities and suspected criminal activities to the appropriate authorities.

Legal grounds:

·         the processing is necessary for the purpose of the legitimate interests pursued by us or by a third party. Our legitimate interest is to investigate and prevent potential fraudulent and other illegal activity;

·         the processing is necessary for compliance with a legal obligation to which we are subject; and

·         the processing is necessary for the performance of a task carried out in the public interest.

 

g)  To manage and investigate any complaints.

Legal grounds:

·           the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract;

·           the processing is necessary for compliance with a legal obligation to which we are subject; and

·           the processing is necessary for the purpose of the legitimate interests pursued by us or by a third party. Our legitimate interest is to provide good customer service and to resolve complaints you may have at the earliest opportunity.

 

h) For reinsurance purposes.

Legal grounds:

·           the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract.

 

i)  AXA Group reporting purposes (where necessary).

Legal grounds:

·           the processing is necessary for the purpose of legitimate interests pursued by us or by a third party. AXA’s legitimate interests is the proper running of its business.

 

j)  For statistical analysis, to review and improve performance of our products, services, processes, systems and website or to investigate the possibility of new processes, products or services and buy and sell any business or assets. Where possible we will anonymise the information we analyse.

Legal grounds:

·           the processing is necessary for the purpose of legitimate interests pursued by us or a third party. Our legitimate interest is to engage in activities to improve and adapt the range of products and services we offer and to help our business grow, to monitor business performance and to monitor that systems and process are effective and efficient.

 

k)  For our own management information purposes including: managing our business operations such as monitoring business performance, maintaining accounting records, analysis of financial results, internal audit requirements, receiving professional advice (e.g. tax or legal advice). We also undertake measures to secure our systems and to ensure the effective operation of our systems.

Legal grounds:

·           the processing is necessary for the purpose of legitimate interests pursued by us or a third party. Our legitimate interest is to understand our business, monitor performance, maintain appropriate records and to protect the security of our systems.

 

l)  For staff training, performance and discipline.

Legal grounds:

·           the processing is necessary for compliance with a legal obligation to which we are subject; and

·           the processing is necessary for the purpose of legitimate interests pursued by us or by a third party. Our legitimate interests is the proper running of the business and to provide good quality customer service.

 

m) In order to store personal information and make back-ups of that information in case of emergencies and for disaster recovery purposes.

Legal grounds:

·           the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract; and

·           the processing is necessary for compliance with a legal obligation to which we are subject.

 

n)  For compliance with all relevant laws and regulations; and/or

Legal grounds:

·           the processing is necessary for compliance with a legal obligation to which we are subject.

 

o)  For day to day business activities with you and to provide you with information relevant to our products and services in accordance with our marketing strategy, including a periodic newsletter and invitations to events.

Legal grounds:

·        The processing is necessary for the purpose of legitimate interests pursued by us or by a third party. Our legitimate interest is to educate you on our products and services, to develop our business relationship with you and to grow our network and business.

 

p)  As otherwise set out in any other data protection notice, policy booklet, website, terms and conditions or other documentation provided to you by us or your broker.

 

6.        Who do we share your personal information with?

There are various circumstances where we may share your personal information with other parties. Generally this includes your representatives, our representatives and, if a claim is made, various claims related parties.

 

While the exact list of third parties changes from time to time, we feel that it is important that you have an idea of the types of third party that we share information with. The category headings and types of third party set out below are a non-exhaustive list and are only indicative of the companies and individuals with whom we share information where we need to do so.

 

i.                             Your representatives:

Other people or companies associated with you (for example your broker, including the software providers that facilitate the transfer of data to and from them), any party you have given us permission to speak to (such as relative, friend or employee), in certain circumstances other people insured under your policy of insurance.

 

ii.                        Our representatives:

Our employees, agents, insurance companies and managing agents that provider cover under your insurance policy, premium credit providers, contractors including companies that provide services in relation to telecommunications and postage, data storage, document management and deletion, IT and IT security, fraud detection, making and receiving payments, data analysis and management information and risk analysis.

 

iii.                         In a claim situation:

a.     loss adjusters, our service providers and expert witnesses including but not limited to those relating to the assessment of liability, the assessment, repair, and replacement of property (including buildings, land and personal effects); solicitors and barristers;

b.     the agents, service providers and claims experts of people making claims against the policies or our customers including but not limited to those relating to the assessment of liability,  the assessment, repair, and replacement of property (including buildings, land and personal effects); solicitors and barristers;

c.      witnesses to any incident(s) (whether or not resulting in a claim).

 

iv.    Other third parties:

Reinsurers, other insurance companies, external advisors (such as solicitors and accountants) and auditors, other AXA Group companies, third parties with whom we may choose to improve our processes, products or services, to deliver services or to investigate the possibility of new processes, products or services.

 

v.    State or government departments, bodies or agencies.

 

Disclosure of personal information to a third party outside the AXA Group will only be made where the third party has agreed to keep your information strictly confidential and shall only be used for the specific purpose for which we provide it to them.

 

We may also disclose your personal information to other third parties where:

i.  We are required or permitted to do so by law or by regulatory bodies such as where there is a court order, statutory or regulatory obligation or Information Commissioner’s Office request; or

ii.  We believe that such disclosure is necessary in order to assist in the prevention or detection of any criminal action (including fraud) or is otherwise in the overriding public interest.

 

Some of the recipients set out above may be in countries outside the EEA notably in India where checks against sanctions databases is carried out. Where we make a transfer of your personal information outside the EEA we will take the required steps to ensure that your personal information is protected. Such steps may include placing the party we are transferring personal information to under contractual obligations to protect it to adequate standards, Binding Corporate Rules or similarly approved arrangements. Sharing personal information with companies in certain countries, including Switzerland, is allowed under adequacy decisions of the European Commission that establish the countries as ensuring an adequate level of data protection.

 

7.        How long do we keep records for?

We have a comprehensive record retention schedule. The retention periods differ depending on the purpose of the processing and the nature of the information. How long we keep personal information is primarily determined by how long we need it for the purpose we told you we were going to use it for, time periods set out by the regulator or in law and the period we need to keep it to defend ourselves against legal action.

 

Generally we keep information for the period set out in the table below:

  • Quote information (where a policy is not taken out)

3 years

  • Policy information

The life of the policy plus 10 years

  • Claims information

10 years from when the claim is finalised (settlement, court hearing, withdrawal of claim, etc.)

  • Broker and business partner information

 

However, in some cases we may need to keep personal information longer than the above periods. Examples of these situations include a dispute or legal action, where there is the potential for a claims recovery (for example following the theft of art) and in relation to long term insurance products such as liability insurance.

 

After the periods set out above we will de-personalise or delete the personal information. De-personalisation means that we will delete certain aspects of the information we hold (such as name and address) so that we can no longer determine who it relates to. This results in the data no longer being considered personal information.

 

 

8.        Your Rights

You have the following rights in relation to our use of your personal information. However, certain restrictions may apply in some cases.

 

Please send all requests in writing to the Data Protection Officer, contact details set out in Section 1 ‘General’ above, together with enough information to allow us to deal with your request.

 

Please note that the time limit to respond to requests is one month, with the possibility of another two months under certain circumstances. If we need the extra time to deal with your request, we will notify you of the fact that there will be a delay and the reason for it within a month of your request being made. Likewise, if we have reason to refuse your request, we will notify you within a month of the refusal and the reason for it. If we refuse your request you are entitled to make a complaint to the ICO.

 

We need to be certain who you are when you make a request. As a result, we may require you to provide identification in order to deal with your request, for verification purposes.

 

i)                        Right to access your personal information

You have the right to be given details about the personal information concerning you that we hold and why and how we use it.

 

You also have the right to obtain a copy of the personal data we hold about you. This is known as a data access request. When you make a request, we would ask that you provide us with as much information as possible to assist us in identifying you (such as your name, address and policy or claim number) and the information you want access to. If you do not provide us with enough information, we may need to contact you for clarification.

 

Your personal information will usually be provided to you in writing, unless otherwise requested, or where you have made the request by electronic means, in which case the information will be provided to you by electronic means where possible. It may take up to one month to process your request. If we refuse your request you are entitled to make a complaint to the ICO (details in Section 1 ‘General’ above).

 

ii)                      Right to rectification

We take reasonable steps to ensure that the personal information we hold about you is accurate and complete. However, if you do not believe this is the case, please contact us and ask us to update or amend it.

 

iii)                   Right to erasure / Right to be forgotten

In certain circumstances, you have the right to ask us to erase your personal information, for example where the personal information we collected is no longer necessary for the original purpose or, where you withdraw your consent (where the legal grounds for processing was consent). However, this will need to be balanced against other factors. For example, according to the type of personal information we hold about you and why we have collected it, there may be some legal and regulatory obligations which mean we cannot comply with your request.

 

Where you request the erasure of personal information, we will need to keep a record of your request so we know that the deletion has happened and why. However, we will keep the record in such a way as to remove as much of the information you have asked us to delete as possible, while accurately reflecting the activity.

 

In certain circumstances we may need to retain some information to ensure all of your preferences are properly respected. For example, we cannot erase all information about you where you have also asked us not to send you marketing material. Otherwise, we would delete your preference not to receive marketing material.

 

iv)                    Right to restriction of processing

In certain circumstances, you are entitled to ask us to stop using your personal information, for example where you think that the personal information we hold about you may be inaccurate or where you think that we no longer need to process your personal information.

 

v)                      Right to data portability

In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice. Once transferred, the other party will be responsible for looking after your personal information.

 

vi)                    Right to object

Where we stated in this document that we process your personal information on the basis of a legitimate interest, you are entitled to object to the processing in question on grounds relating to your particular situation (see the legal grounds for processing set out in Section 5 ‘How do we use your personal information?’). We will then stop processing the personal information in question unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms or unless we need to use it in relation to legal claims.

 

Therefore, if you want to exercise this right, please contact the Data Protection Officer (details in Section 1 ‘General’ above) setting out the reasons why you want us to stop processing your data based on your particular situation. We will then evaluate whether your rights outweigh the necessity of our purpose(s).

 

However, please note that if you object to us processing your data, we may not be able to provide certain services or benefits you would otherwise be entitled to under your insurance policy.

 

vii)                 Right to object to direct marketing

You can ask us to stop sending you marketing messages at any time. However, it is not our practice to provide direct marketing to insurance policyholders.

 

viii)               Right not to be subject to automated individual decision making, including profiling

You have the right not to be subjected to decisions based solely on automated processing, including profiling, which produce legal effects concerning you or similarly significantly affect you.

 

However, in certain circumstances we are entitled to use automated decision-making and profiling. These circumstances are restricted to situations where the decision is necessary for entering into, or performance of, a contract between you and us (i.e. your insurance policy or quote), where it is authorised by law or where you have provided explicit consent.

 

Should we use automated decision-making you will always be entitled to have a person review the decision, to express your point of view and contest the decision. However, it is not our practice to use automated individual decision-making, including profiling.

 

ix)                    Right to withdraw consent

For certain uses of your personal information, we may ask for your consent. Where we do this, you have the right to withdraw your consent to further use of your personal information. Withdrawal of consent would not invalidate any processing we carried out prior to your withdrawal of consent. Please note that in some cases we may not be able to process your insurance if you withdraw your consent.

 

We do not general rely on consent for processing personal information in relation to insurance contracts; we generally rely on other legal grounds, such as the basis that processing is necessary for the performance of a contract to which you are party. More details on the legal grounds on which we rely are set out in Section 5 ‘How do we use your personal information?’.

 

9.        Download a copy of the Privacy Policy

To download a copy of this Privacy Policy in PDF format, please follow this link.

 

If you would like us to post a copy to you please contact the Data Protection Officer (details in Section 1 ‘General’ above).

 

10.   Cookie Policy

For information on the cookies we use and how to manage them, please see our Cookie Policy at https://www.axa-art.com/uk/en/privacy

 

BCR

AXA is the first insurance Group to have approved Binding Corporate Rules (BCR), an internationally recognized standard providing adequate protection of personal data in multinational companies, and is in the process of implementing them. These rules were reviewed and approved by 16 data protection authorities across Europe. BCR are a data privacy contractual framework setting minimum measures for the protection of personal data (data of customers, employees, and other stakeholders) obtained in the course of business when such data is transferred in multinational companies.

 

Cookie policy

What cookies are

1.

Cookies are tiny data files that some websites place on your computer or other devices when you visit. They are used by many website owners, including AXA ART. Cookies are linked to the machine you use to visit our site and not to you as an individual. Unless you login or provide personal data through your use of this website, no personal information is collected.

2.

Cookies are commonly used by websites to remember some aspect of your current or previous visit. This could include things like the choices you have made or preferences you have chosen during your visit. Websites commonly do this in order to improve or tailor your current and future visits to that site or other related sites.

3.

One example may be when you visit a site that you have been to before, that site may use a cookie to check what information you have looked at previously to get an idea of the topics that may be of interest to you.

4.

The information stored in a cookie can only be read by the website that placed the cookie or other sites that it has agreed to share information with.

5.

Our policy is to use cookies only to improve the way we do business with you or when they are essential to the way the site works.

6.

The types of activities we may use cookies for are to:

store details that help you to manage accounts and policies online, such as user login details find out how people use our sites, such as how often they visit, which pages they go to, and which links they click on, so that we can improve our sites help us to provide relevant information, such as details of products, services and other information that you may be interested in store information about which media players you use so that any video content appears correctly.

7.

Whenever possible, we will list the cookies used on our websites. For a list of all the cookies on our site, please see our detailed report of the cookies on our Website.

8.

You can turn off cookies in your browser settings. If you do turn them off, it is important to remember that you may not be able to use all of the services on our website.

9.

You can find out more about turning off cookies at the independent website allaboutcookies.org

10.

You may choose not to have a unique web analytics cookie identification number assigned to your computer to avoid the aggregation and analysis of data collected on this website.

Details on how we use cookies

The different types of cookies we use

We use two types of cookies:

Session cookies – these are cookies that are only stored while you are visiting the site
Persistent cookies – these are cookies that are stored until an expiry date set by the website or in your browser.

The different owners of cookies on our websites

Some of the cookies on our websites have been set by third parties. These cookies include those where:

  • we show third-party content,
  • a third party is providing a service, such as analysing the pages that visitors to our sites view or
  • a third party is measuring the effectiveness of advertising links to or from our sites.

Third parties are responsible for any cookies they set. We cannot control these cookies.

Cookies used for transactions and forms

Some of our pages contain transaction areas, such as enquiry forms. These areas all need cookies to function. We’ve listed the cookies that we standardly use in our detailed table. From time to time, we may include short-term surveys, comparisons and other temporary features on our site that could use cookies. If we do this, we’ll always try to make sure that we list the cookies that are used, but this may not always be possible given the short-term nature of these features.

Detailed report of the cookies on our websites

At AXA ART we are committed to protecting your privacy and security and we are currently working towards ensuring that we meet the new regulations on cookies in full.

As part of this work, we asked a specialist independent organisation to audit the use of cookies on our websites. The following information gives details of what the most recent audit on 24 February 2012 found.

Summary of cookies used

.Session cookies set by us 1
Session cookies set by third parties 2
Persistent cookies set by us 2
Persistent cookies set by third parties 0
JavaScript code that could set cookies
(Captured below only of cookies are set) 0
Flash files that could set cookies 0

Full details of cookies used

Names of cookies: COOKIE_SUPPORT, GUEST_LANGUAGE_ID
Set by: AXA ART Versicherung AG
Type of cookies: Persistent
Level of privacy/tracking: Low

Names of cookies: JSESSIONID, LFR_SESSION_STATE_20159, X-Mapping-cjciacgd
Set by: AXA ART Versicherung AG.
Type of cookies: Session
Level of privacy/tracking: Low

Further questions about our use of cookies

Google Analytices

AXA ART uses various tools by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”), one of these is ‘Google Analytics’, a web based analytics service. Google Analytics uses ‘cookies’, which are text files placed on your computer that enable an analysis of your use of our website and online services. The information generated by a cookie is generally transmitted to and stored on a Google server in the United States.

IP-anonymisation is activated on this website, so Google will truncate the IP address of users within Member States of the European Union or other parties to the Agreement on the European Economic Area before the data is transferred.

Only in exceptional cases will the full IP address be transmitted to a Google server in the United States and truncated there. On behalf of the operator of our website, Google will use this information for the purpose of evaluating users’ use of the website, compiling reports on website activity and providing the website operator with other services relating to website and Internet use.

Legal grounds: Art. 6 paragraph 1 point (f) EU GDPR. Our legitimate interest is justified by the opportunity to analyse usage and therefore to improve the website.


Your rights

The IP address transmitted by your browser within the scope of Google Analytics will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings in your browser; however, please note that if you do so, you may not be able to use the full functionality of this website. Furthermore, you can prevent Google’s collection and use of data generated by the cookie and related to your use of the website (including your IP address) by downloading and installing the browser plug-in available at the following link. The current link is: http://tools.google.com/dlpage/gaoptout?hl=de

If you have any questions about specific cookies or our Cookie Policy, please email us at info@axa-art.co.uk



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