We at AXA ART (“AXA ART” or “we”, “us”, “our”) are committed to protecting the confidentiality and security of the personal information you submit to us through our website (the “Website”). Please review this Privacy Policy carefully. If you do not agree with this Privacy Policy, please exit the Website.

By using our Website, you acknowledge that you have read this Privacy Policy and consent to the collection, use and disclosure by AXA ART of your personal information (defined below) in accordance with this Privacy Policy.

What is “Personal Information”?

Personal information is any information that identifies you, or by which your identity could be deduced.

Safeguarding Your Personal Information

If you are accessing our Website, please be assured that we will use physical, organizational and technical measures designed to protect the confidentiality of any personal information we may acquire about you through the Website. These precautions include: physical premises security, mandatory security clearances to access restricted files, and technological measures such as encryption and firewalls to prevent unauthorized computer access.

AXA ART will keep your personal information in accordance with our document retention policy only as long as reasonably necessary for us to fulfill the purposes for which it was collected as outlined in this Privacy Policy, or as may be required by law, whichever is longer.

Why Do We Collect Your Personal Information?

We collect personal information from you to:

  • Process and respond to any inquiries your submit through our Website;
  • Provide services to you;
  • Communicate relevant offers and insurance services to you; and
  • Better understand the Website usage and trends, and to improve our Website performance.

By granting consent to our collection, use and disclosure of your personal information through your use of this Website, you will allow us to fulfill the purposes for which we are collecting your personal information, as described above.

Information We Collect from Our Website

We may collect two types of information on our Website: (i) information you enter when you request information from us on the Website and (ii) tracking information that tells us how you use our Website. Any information you enter into our Website will be treated as personal information. Personal information may include your name, address, telephone number and e-mail address. We may also collect information about how you use our Website. We may obtain this information by tracking when you use our Website, which pages you view at which times and similar data through our Web server software.

Binding Corporate Rules

AXA is the first insurance Group to have approved Binding Corporate Rules (BCR), an internationally recognized standard providing adequate protection of personal data in multinational companies, and is in the process of implementing them. These rules were reviewed and approved by 16 data protection authorities across Europe. BCR are a data privacy contractual framework setting minimum measures for the protection of personal data (data of customers, employees, and other stakeholders) obtained in the course of business when such data is transferred in multinational companies.

Our Use of Cookies

A cookie is a small data file that a Website can send to the browser on your computer when you link to that Website. It is not a computer program. A cookie does not extract personal information about you, such as your name and address, from your computer. It does not read data on your hard drive or instruct your computer to perform any function.

A cookie sent to your browser from our Website can be used by the Website's server software to recognize your computer whenever you subsequently log onto our Website. A cookie may also be used to assemble information about your usage patterns, such as how frequently you log in, which pages you visit, when you visit a page and for how long. Tracking information we may obtain by using a cookie may also be associated with personal information we may have collected about you.

You may be able to use your browser to give you the option of accepting or rejecting a cookie whenever a Website is about to deposit one on your hard drive. You may also be able to use your browser or other software to clear cookies from your hard drive any time you wish. However, deleting a Website's cookie may mean that the Website will not recognize you as a repeat user. As a result you may have to re-enter information and reject a new Website cookie every time you attempt to access the Website.

Use and Disclosure of Your Personal Information

We collect, use and disclose information about you for the purposes listed above. We may also disclose your personal information to our affiliates for these purposes, and as otherwise required or permitted by law.

Occasionally we transfer personal information to service providers for processing. We require our third party service providers to use reasonable safeguards to protect your personal information in their custody or control. Our service providers are only permitted to use your personal information in order to provide services to us. Occasionally, we use service providers outside of Canada to process and/or store your personal information. Personal information in the custody of these service providers may be subject to access by law enforcement authorities of those jurisdictions where those service providers are located. If you have any questions about our policies and practices regarding service providers outside of Canada and further information about the collection, use, disclosure or storage of personal information on our behalf by these service providers.

In the event that AXA’s business undergoes a fundamental change such as, for example, a sale or financing, we will only disclose your personal information to the counterparties to the transaction and their professional advisors as necessary for them to conduct due diligence and to complete the transaction, provided that the counterparties and their professional advisors are required to maintain the personal information as confidential and provided that any successor to our business may only use and disclose your personal information for those purposes for which you have provided consent to us.

Your Consent and Withdrawal of Consent

If you consent to the collection, use and disclosure of your personal information as outlined in this Privacy Policy, you will be able to use our Website and we will be able to respond to your inquiries and provide offers about our tailored art insurance services.

You can withdraw your consent to our collection, use and disclosure of your personal information at any time. If you choose to do so, we may not be able to perform the services that we offer through our Website effectively.

Updating and Accessing Your Information

It is important that the information you provide is accurate, complete and up-to-date. If your information changes, please inform us so we can make any necessary changes.

If we have information about you and you can show it is not accurate, complete and up-to-date, AXA ART will take reasonable steps to correct it.

You have a right to access your personal information. Summary information is available on request, whereas more detailed requests may require archive and other retrieval costs and administrative fees.

However, your rights to access your personal information are not absolute. AXA ART may deny access when required or authorized by law. For example, we may deny access when granting access would have an unreasonable impact on other people’s privacy or when necessary to protect AXA ART’s confidential commercial information and the requested information cannot be severed from the balance of the record in which it is contained. If we deny your request for access to, or refuse a request to correct information, we shall explain why.

Website Links

Our Website can be reached by hypertext links ("hyperlinks") from other websites ("third party sites") that are not owned or controlled by us. We may also include hyperlinks on our Website to third party sites. Third party sites may have privacy policies concerning the collection, use and disclosure of personal information that are different from our Privacy Policy. A link to or from a third party site is not an endorsement by us of the site, its content, its privacy practices or its sponsoring organization, and we cannot be responsible for the practices, content or accuracy of third party sites.

Changes to Our Privacy Policy

We may make changes to our Privacy Policy in the future; any changes will be described on this Website. Please check back often for updates. Continuing to use our Website following a change means you provide your consent to the collection, use and disclosure of your personal information as set out in this Privacy Policy.

Contact Us

If you have any questions about our Privacy Policy, or would like to access your personal information, please contact the AXA ART Corporate Secretary at 1-212-415-8402, or mail us at:

AXA ART / AXA Insurance Company (Canadian Branch)
First Canadian Place
3020-100 King St West
Toronto, ON M5X 1C9

If you choose to communication with us through email, please be aware that email is not a 100% secure medium for sending any personal or confidential information to us.

Last Updated: March 31, 2017

How can we help you ?