How to submit a claim

Submitting a Claim

The insured should notify their broker of a loss as soon as possible. This will help expedite the claims process and minimize the possibility of further damage to the object.

After the broker submits the loss to our Claims Department in Toronto, the insured will be contacted via telephone by an adjuster who will begin to gather all relevant documentation. Once the relevant documents have been received, the adjuster will work with the insured to settle the claim on mutually agreeable terms.

For more information, or to submit a claim, please contact:

Julie McKernan
Claims Manager
Tel: 416 304 9685

*AXA ART insurance services and products in Canada are provided by AXA Insurance Company (Canadian Branch).

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