Our business is based on trust. As an insurance company, the protection of the personal data of our policyholders is very important. We therefore comply with all applicable data protection laws regulations. We constantly strive to improve data protection.
On this website we have compiled a series of informative articles about data protection:
1.1 Legal regulations
AXA ART processes your personal data from a legal foundation and, if necessary, on the basis of your consent. The most data protection regulation that came into force from 25th May 2018 it the EU General Data Protection Regulation (EU GDPR). We also observe all other relevant legal requirements, in particular those of the Federal Data Protection Act (BDSG) and the Insurance Contract Act (VVG).
1.2 Beyond the legal standard: Certified Code of Conduct and Binding Corporate Rules
Since the protection of your data is very important to us, our protection extends beyond the legally required standards. The following AXA companies
joined the "Code of Conduct for the Handling of Personal Data by the German Insurance Industry" from 01st January 2014.
They all have committed to comply with additional binding codes of conduct agreed with the data protection supervisory authorities of the federal states by the German Insurance Association eV (GDV), which has been certified by the State Data Protection Inspectorate in Berlin.
This reduces the processing of personal data of our insurance companies and at the same time significantly increases the transparency of data processing. Please see the following link for more information: „Code of Conduct for the Handling of Personal Data by the German Insurance Industry (PDF 244 KB)“.
In addition, the AXA Group has introduced a mandatory corporate policy worldwide (the ”Binding Corporate Rules”), approved by the European supervisory authorities, which forms the basis of data processing within the Group and, in particular, data transfers within the AXA Group worldwide.
This policy a consistent and high level of data protection even with the processing of data by AXA ART companies based outside the EU. Here you will find the Binding Corporate Rules in German (PDF, 132 KB) and the Binding Corporate Rules in English (PDF, 146 KB) as well as the List of Companies (PDF, 212 KB).
Transparency is an important component of a trust-based-relationship. Therefore, we would like to inform you in the following points about the processing of your personal data when visiting our website “AXA-ART.com” including its sub-pages as well as your rights and ways of contacting us, in accordance with the relevant legal requirements, in particular the EU-GDPR.
You are on the website "AXA-ART.de". The controller for data processing with regard to your use of this website is: AXA ART Versicherung AG, Colonia-Allee 10-20, 51067 Cologne.
2.2 Basic website functionality ("Surfing")
Description & purpose of processing the personal data
Generally you do not have to register or identify yourself to use our website. However, as part of your use of the website, we need to process your IP-Address, to enable the functionality of the website, and in particular to provide you with the pages requested by you.
Legal basis for processing & legitimate interests upon which the processing is based
Processing occurs normally due to our legitimate interests in accordance with Art. 6 para 1 sentence 1 letter f of the EU-GDPR. Our legitimate interest is to operate a website for promotional purposes of AXA ART, and for general information and communication.
When you just visit our website to initiate an insurance contract with us (for example, to obtain information about contractual terms and conditions), the legal basis for the processing of your data is instead Art. 6 para. 1 sentence 1 letter b) of the EU-GDPR (Initiation and execution of a contract).
When visiting the websites of AXA ART, so-called "Cookies" are also stored on your computer depending on the section you are in. "Cookies" are small text files in which the provider of an Internet site stores data that are relevant for, e.g. to facilitate browsing of the site or to improve the user experience.
We use Generally required cookies (session cookies) for the general use of our website.
Session cookies store the information that is used during your current browser session. These cookies are automatically deleted when you close the browser.
By deactivating them in the settings of your browser you can always stop the saving of such cookies at any time. Please note that if you do this, not all of the features of this website will be able to be used.
In addition, we would like to inform you in accordance of the EU-GDPR, about the processing of your data in the context of cookie use in the following paragraphs:
2.3.1 Generally required cookies (session cookies)
Description & purpose of processing the personal data
We use Generally required cookies (session cookies) for the general use of our website. In this way certain actions performed by the user are saved. These cookies are necessary for a functional navigation on the website and for the use of certain website functions. It will make it easier for you as a user to visit our website - as you can make the most of the various sections on our website.
Data protection legal basis for processing & legitimate interests up on which the processing is based
Processing occurs normally due to our legitimate interests in accordance with Art. 6 para 1 sentence 1 letter f of the EU-GDPR. Our legitimate interest is to operate a website with appropriate functionality for advertising purposes and for general information and communication purposes as well as to present AXA ART.
When you just visit our website to initiate an insurance contract with us (for example, to obtain information about contractual terms and conditions), the legal basis for the processing of your data is instead Art. 6 para. 1 sentence 1 letter b of the EU-GDPR (Initiation and execution of a contract).
In order for us to set cookies, your consent compliant with Directive 2002/58/EC is required. You may grant your consent implicitly simply by using the website. If this is not done with regard to the "generally required cookies" or if your use is deactivated (Clause 2.4), the use of the website is either no longer possible or only to a very limited extent.
These cookies are automatically deleted when you close the browser.
Necessity of provision / Consequences of failure to provide personal information
The use of these cookies is required in part to ensure the functionality of the website, i. e. if deactivated, individual functions may not be able to be used.
2.4 External services
External services help us to statistically evaluate and improve the use of our website. We would like to introduce this to you so that you can decide on whether you agree to such an evaluation.
2.4.1 Goolge Analytics
AXA ART uses various tools by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”), one of these is ‘Google Analytics’, a web based analytics service. Google Analytics uses ‘cookies’, which are text files placed on your computer that enable an analysis of your use of our website and online services. The information generated by a cookie is generally transmitted to and stored on a Google server in the United States.
IP-anonymisation is activated on this website, so Google will truncate the IP address of users within Member States of the European Union or other parties to the Agreement on the European Economic Area before the data is transferred.
Only in exceptional cases will the full IP address be transmitted to a Google server in the United States and truncated there. On behalf of the operator of our website, Google will use this information for the purpose of evaluating users’ use of the website, compiling reports on website activity and providing the website operator with other services relating to website and Internet use.
Legal grounds: Art. 6 paragraph 1 point (f) EU GDPR. Our legitimate interest is justified by the opportunity to analyse usage and therefore to improve the website.
If our companies have processed personal data, you have the right to the following to the extent allowed by law:
If processing is based on the provision of your consent (Article 6 (1) (a) or Article 9 (2) (a)), you then have the right to withdraw your consent at any time. The legality of the processing carried out on the basis of the consent before your revocation remains affected.
You also have the option of lodging a complaint:
In order to exercise your statutory rights, you can contact us via the most convenient route.
5.1 Communication via E-Mail
If you wish to send us an e-mail with confidential content, it should be encrypted to prevent unauthorised access or falsification en route. Please use our special E-Mail contact form.
5.2 Information on data processing within the context of the insurance relationship
For your information and comfort we have summarised the legal information regarding data protection you received when you took out your insurance policy:
5.2.1 Service provider list
Overview of service providers (PDF, 36 KB) as of September 2016). This list of service providers can also be sent hardcopy. Please send a request to the Data Protection Officer under: Datenschutz@Axa-art.de.
5.2.2 Current data protection declaration for your insurance contract
Further information on the specific use of your personal data can be found in the insurance applications of AXA ART.
If AXA ART intends to process your personal data for a purpose other than the one for which your personal data was originally collected, we will inform you to the extent required by law.
5.4 Offer form
In our offer forms you can find out about our insurance conditions and benefits, as well as conclude an insurance contract or make an application to conclude an insurance contract. To clarify which services and at what price we can offer you on our respective product, we must evaluate insurance premium relevant data provided about you or any other persons in your offer form.
The legal basis for the processing of your personal data entered into offer forms is Art. 6 para. 1 sentence 1 letter b) of the EU GDPR. Furthermore, the possible processing of special categories of personal data shall take place on the basis of your express consent (Article 9 para 1, 2, letter a) of the EU GDPR). This will be obtained before any processing is carried out.
Further information on the processing of your data is contained in the respective offer form.
5.5 Contact form
When you contact us via our contact form or the quick access contact form, the personal data you have provided will be processed to deal with your request. Under certain circumstances, the data will be forwarded by us to the agency selected by you or a supervisor of this agency, to enable you to communicate directly. The exact content and purpose of the communication is determined by the message content you sent.
This shall be followed by the processing of your message data by us and, if applicable, subsequently by an agency. This is usually for the purposes of initiating or executing an insurance contract in accordance with Art. 6 para 1 sentence 1 letter b) of the EU-GDPR or on the basis of legitimate interests (an answer to your request) in accordance with Art. 6 para 1 sentence 1 letter f) of the EU-GDPR.
Unfortunately, we or the respective supervisor cannot process your request without processing the data you have entered.
Under certain circumstances, we will transfer your personal data to the independent insurance agency or responsible supervisor selected by you in the address field. They will then process the data, forward it to internal recipients, or other companies of the AXA Group as appropriate to answer your enquiry. The agency will inform you separately about any additional recipients.
Your personal data will only be stored for the duration of the processing of your request.